Policies

Shipping Information

At Maison Élevée, we provide trusted, efficient, and secure shipping for all orders:

Processing Time:

Orders are processed within 1–3 business days. Custom or pre-order items may take longer, and timelines will be communicated during checkout.

Shipping Rates & Methods:

We offer both Standard and Express shipping via reputable couriers for domestic and international orders.
Estimated delivery windows:

• Standard: 3–7 business days
• Express: 1–3 business days

Final shipping rates are calculated at checkout based on your location and order weight.

‍Tracking Your Order:

Once dispatched, you will receive a shipping confirmation email with real-time tracking details.

International Shipping:

We ship globally. International customers are responsible for any applicable customs duties, VAT, or local taxes.

Delivery Timeframes:

Please double-check your shipping address before confirming your order. Maison Élevée is not responsible for delays due to incorrect or incomplete addresses.

Order Changes and Cancellations:

If your order is delayed, lost, or arrives damaged, please contact us at maisoneleveeofficial@gmail.com within 7 days of receipt so we can resolve the issue swiftly.

Payments

Maison Élevée offers secure, seamless, and convenient payment options::

1. Credit Cards: We welcome payments from major credit cards, including Visa, MasterCard, American Express, and Discover. Rest assured, your credit card information is handled with the highest level of security.
2. Debit Cards: You can use your debit card to make purchases on our platform. We accept both online and offline debit card transactions.
3. Online Payment Platforms: We support secure online payment platforms, making it easy for you to complete your purchase with trusted services like PayPal and Apple Pay.

Please note that all transactions are processed in USD, and your total will be converted to your local currency, if applicable, by your bank at the prevailing exchange rate.

For added security, we do not store any credit card or payment information on our servers. Your privacy and protection are our top priorities.

If you have any questions or encounter any issues regarding payment methods, feel free to reach out to our customer support team at maisoneleveeofficial@gmail. We appreciate your trust and strive to make your shopping experience as convenient as possible.

Returns and Refunds

We want you to be fully satisfied with your purchase. If you're not, our return policy ensures peace of mind.

Return Policy:

Items must be returned within 30 days of delivery. Items must be unworn, unwashed, and returned in original packaging with tags intact. Personalized, altered, or bespoke items are final sale unless defective.

Return Process:

1. Email maisoneleveeofficial@gmail.com with your order number and reason for return.
2. We will provide a Return Authorization (RA) and shipping instructions.
3. Pack your item securely and ship it using a trackable method.

Refund Timeframe:

Refunds will be issued to your original payment method within 5–7 business days after the item is received and inspected. Shipping fees are non-refundable.

Exchanges:

We currently do not offer direct exchanges. Please return your item and place a new order if needed.

Damaged or Defective Items:

Contact us within 7 days of delivery for replacements or resolution.

Privacy Statement

Your privacy is of the highest importance to us.

Information We Collect:

• Personal data (name, email, shipping/billing address, phone, payment info)
• Anonymous data (device type, browser, IP address, usage patterns)

How We Use Your Information:

• To fulfill orders and provide customer service
• To personalize your experience and recommend relevant products
• With your consent, to send updates, promotions, and offers

Data Security:

• Our site is SSL-encrypted and hosted on secure infrastructure.
• Payment data is never stored.
• Access to your data is strictly limited to authorized team members and trusted providers.

Third-Party Services:

We work with service providers like payment gateways and analytics platforms. These parties uphold strict confidentiality standards.

Cookies:

Cookies help us optimize your experience. You may modify your browser settings to limit or block cookies if preferred.

Your Choices:

You may request access, correction, or deletion of your personal information by emailing maisoneleveeofficial@gmail.com.